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Lancer Infosoft Pvt. Ltd.
Jaipur Store

Privacy Policy

This Privacy Policy describes how Lancer Infosoft Pvt. Ltd. (“we”, “us”, “our”) collects, uses, stores and protects the personal information of customers, dealers and visitors who use our website and services.

1. Information We Collect

  1. 1.1 Account details — name, phone number, email address and password when you register as a customer or dealer.
  2. 1.2 Business details — company name, GSTIN, business documents and address submitted for dealer registration or B2B invoicing.
  3. 1.3 Order details — billing and shipping addresses, products purchased and order history.
  4. 1.4 Quotation and enquiry details — requirements you share through quotation, contact or WhatsApp forms.
  5. 1.5 Usage data — pages visited, search queries, device and browser information, and approximate location, collected through cookies and similar technologies.
  6. 1.6 We do not store your full card details. Online payments are processed by our payment partners and banks, who handle your payment information under their own security and privacy policies.

2. How We Use Your Information

  1. 2.1 To process orders, payments, deliveries, returns and warranty claims.
  2. 2.2 To create and manage your account and verify dealer registrations.
  3. 2.3 To prepare quotations, GST invoices and respond to your enquiries.
  4. 2.4 To send order updates and service messages by SMS, WhatsApp, email or phone.
  5. 2.5 To send offers and product updates, where you have not opted out.
  6. 2.6 To improve our website, search, product range and customer experience.
  7. 2.7 To prevent fraud and comply with legal, tax and regulatory obligations.

3. Sharing of Information

  1. 3.1 We do not sell your personal information. We share it only as needed to provide our services:
  2. 3.2 With transporters and courier partners, to deliver your order.
  3. 3.3 With payment gateways and banks, to process payments and refunds.
  4. 3.4 With OEMs and brand service centres, to process warranty and RMA claims.
  5. 3.5 With government authorities, where required by law or for GeM / tender processes you take part in.
  6. 3.6 With service providers who help us run our website and communications, under confidentiality obligations.

4. Cookies & Local Storage

  1. 4.1 We use cookies and browser storage to keep you signed in, remember your cart, wishlist, recent searches and location preferences, and to understand how the website is used. You can clear or block cookies in your browser settings, but some features may not work correctly without them.

5. Data Security & Retention

  1. 5.1 We use reasonable technical and organisational safeguards to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
  2. 5.2 We keep personal information for as long as your account is active or as needed to provide services, and for the period required under tax, accounting and other applicable laws.

6. Your Rights & Choices

  1. 6.1 Access and update your account information at any time.
  2. 6.2 Ask us to correct inaccurate information or delete your account, subject to legal retention requirements.
  3. 6.3 Opt out of promotional messages using the unsubscribe option or by contacting us.
  4. 6.4 Withdraw consent for processing, where processing is based on consent.

7. Children

  1. 7.1 Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18 years of age.

8. Changes to This Policy

  1. 8.1 We may update this Privacy Policy from time to time. The latest version will always be available on this page with its “Last updated” date.

9. Contact & Grievance Redressal

  1. 9.1 For any privacy question, request or complaint, contact our Grievance Officer at [email protected] or +91 98290 12345, or write to Lancer Infosoft Pvt. Ltd., 102-104, IT Mall, Raisar Plaza, Indira Bazar, Jaipur, Rajasthan 302001. We will acknowledge your request and respond within the timelines required by applicable law.

Last updated: 25 September 2026