Shipping Policy

This policy explains how orders placed on our website are processed, dispatched and delivered, and what to do if a shipment arrives damaged.

1. Delivery Options

1.1 At checkout you can choose one of two delivery options:
1.2 Self Pickup — collect your order from our Jaipur store (102-104, IT Mall, Raisar Plaza, Indira Bazar, Jaipur, Rajasthan 302001) during business hours. No delivery charges apply.
1.3 To Pay Transporter / Courier — we ship the order to your address and the freight is paid by you directly to the transporter or courier at the time of delivery.

2.1 In-stock orders are usually processed and dispatched within 1–2 business days after payment confirmation (or order confirmation for Cash on Delivery). Orders placed on Sundays or public holidays are processed on the next business day.
2.2 For low-stock items, bulk orders or items procured from the OEM on order, our team will contact you with an expected dispatch date before shipping.
2.3 For Self Pickup orders, we will notify you by phone or email when your order is ready to collect. Please bring your order ID and a valid photo ID.

3.1 Delivery time depends on the destination and the transporter or courier used. As a general guide, deliveries within Rajasthan take 2–4 business days and other locations in India take 4–8 business days after dispatch.
3.2 These timelines are estimates. Delays caused by the transporter, weather, strikes, regional restrictions or other events beyond our control are not the responsibility of Lancer Infosoft, but we will help you follow up on any delayed shipment.

4.1 Product prices shown on the website are inclusive of GST but do not include freight. Freight for “To Pay” shipments is charged by the transporter or courier based on weight, volume and destination, and is payable at delivery.
4.2 For large or bulk B2B orders, you may request a freight-inclusive quotation from our sales team.

5.1 Cash / UPI on delivery (or at the store for Self Pickup) is available for orders up to ₹50,000. Orders above this value must be paid online before dispatch.

6.1 Once your order is dispatched, we share the transporter / courier name and the docket or tracking number by SMS, WhatsApp or email.

7.1 Please inspect the package at the time of delivery. If the outer packaging is visibly damaged or tampered with, note it on the delivery receipt or refuse the delivery.
7.2 Report any damaged, missing or incorrect items to us within 48 hours of delivery with your order ID, photos of the package and product, and an unboxing video if available. We will arrange a replacement or resolution after verification.
7.3 Manufacturing defects reported after this period are handled under the OEM warranty, and our team will assist you with the RMA process.

Last updated: 25 September 2026